AI agent for travel & hospitality

Make every guest interaction a five-star experience

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Hospitality made intelligent

Give each guests a personalised and seamless travel experience with Kaily

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Round-the-clock support in 90+ languages

Cross-sell with smart add-ons and personalised recommendations

Automate all bookings and tracking via chat

Provide real-time flight and booking updates

Key features

Human-like travel assistant powered by AI

AI-powered travel assistance

Creates detailed itineraries based on location and interest

Suggests convenient flights based on travel dates and ticket price

Assists with custom hotel, transport and restaurant options

Proactive travel assistant

Notifies guests about visa requirements, travel restrictions, and local guidelines

Assists with check-ins, seat upgrades, and loyalty rewards

Sends real-time flight delay, gate change, and weather alerts

Smart hotel concierge

Handles check-ins, ID verification and policy issues

Helps guests with all amenity info—pools, parking, wifi and more

Suggests personalised add-ons like breakfast, spa, suite upgrades, etc

Smart support agent

Raises and sorts tickets based on priority

Helps with lost baggage, missed flights and other mishaps

Connects guests with live support agents on request

Make travel a joy with Kaily

85%

Support tasks automated

20%

Increase in room occupancy

1M+

Concurrent user chats managed

Be everywhere your users are

Kaily for email

Answer all email queries and nurture conversations with AI

Kaily for websites

Create AI Agents for instant support and queries, right on your website

Kaily for WhatsApp

Power WhatsApp conversations at scale with personalized AI messaging

Kaily for voice calls

Get an empathetic, human-like voice assistant to answer service calls 24x7

Kaily for mobile apps

Add native AI widgets to your iOS and Android apps

Kaily for Slack

Automate tasks and conversations in your Slack channels with AI

Frequently Asked Questions

You can reach out to us for queries via [email protected]
or to share feedback, fill the form here

How can AI improve customer experience in travel and hospitality?

AI can personalize guest journeys, automate check-ins, and deliver real-time support across languages and platforms. Kaily uses contextual intelligence to recommend upgrades, handle bookings, and provide 24×7 service — giving every guest a five-star experience.

How do hotels use AI concierges like Kaily?

Hotels use AI concierges to manage check-ins, room service requests, and amenity information instantly. Kaily acts as a smart digital concierge, offering personalized add-ons and resolving queries so front-desk teams can focus on premium, human-touch moments

Can Kaily handle flight or booking changes for guests?

Yes. Kaily automates flight and booking modifications, cancellations, and seat upgrades through secure chat and voice interactions. It integrates with travel systems to ensure guests get instant, accurate updates without manual intervention

Is Kaily multilingual?

Absolutely. Kaily communicates in 90+ languages, helping global travelers feel understood wherever they go. Its multilingual AI ensures consistent, brand-aligned support across every channel — from WhatsApp to web chat.

How can AI increase revenue for hotels and travel brands?

AI assistants like Kaily identify cross-sell and upsell opportunities in real time — suggesting room upgrades, spa packages, or travel add-ons guests actually want. This drives higher conversions and improves guest satisfaction simultaneously.

What kind of ROI can travel businesses expect from Kaily?

Travel companies using Kaily often see a reduction in manual workload, faster response times, and improved conversion rates. With automated trip updates and smarter engagement, teams save hours weekly and deliver better customer satisfaction.

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Kaily can do great things for your business. See how

Try for free

Talk to sales