Track and enhance every conversation your AI agents have from a central support hub
Trusted by 100+ global brands
Helpdesk analytics offer insights into ticket statuses and agent availability
Track all past and open threads in one unified section
See key details your AI gathers in chat--orders, forms, images, and docs
Organize all important customer details in one place
Get suggestions to improve message tone
Rewrite messages to add more details
Get AI suggestions for improving grammar
Enhance support without losing quality
2x
First response time
15%
Reduced churn
85%
Routine actions automated
20%
Increase in CSAT scores
2x
Faster ticket resolution
Kaily is SOC 2 Type II and GDPR compliant, ensuring complete data privacy and zero compliance issues for global businesses
Enable secure AI access to your data via MCP connections
All customer data is encrypted and always under your control
Our agents meet compliance standards with audit-ready logs
Hear what our users say.
Real experiences, real impact
Amazing product! Great productivity boost.
Kaily.ai platform excels in enhancing our customer experience through easy to setup generative AI chatbot. Their recent pricing reduction really help our startup business . Personalized theme matches our brand. datasource sync stand out as major advantages for us to avoid manually updating it as our documentation changes
After using it for a while, I can mention these: First, about customization options: found many options for customization, like chatbot's appearance to match any brand . Really appreciate the straightforward setup process. Seamless Integration: The platform integrates well with various data sources, that let's me enjoy efficient deployment of chatbots. Customer Support is also great, it really improved the overall user experience .
Finally something that doesn't just give generic responses but actually feels like a knowledgeable team member. 🎯 Quick question though - are you planning to add any features that would help with seasonal trend predictions or customer behavior analysis? Would be a game-changer for planning inventory! 🤔
It has made developing, training, and deploying my own chatbot/AI assistant very easy. The development platform is easy to setup and use. Do give it a try.
Amazing AI tool and a must-have on your website.
I trained the Kaily on all my FAQs in my hospital website , it seamlessly intrigrataes various data sources to deploy my chatbot. nice options
Amazing product! Great productivity boost.
Kaily.ai platform excels in enhancing our customer experience through easy to setup generative AI chatbot. Their recent pricing reduction really help our startup business . Personalized theme matches our brand. datasource sync stand out as major advantages for us to avoid manually updating it as our documentation changes
After using it for a while, I can mention these: First, about customization options: found many options for customization, like chatbot's appearance to match any brand . Really appreciate the straightforward setup process. Seamless Integration: The platform integrates well with various data sources, that let's me enjoy efficient deployment of chatbots. Customer Support is also great, it really improved the overall user experience .
Finally something that doesn't just give generic responses but actually feels like a knowledgeable team member. 🎯 Quick question though - are you planning to add any features that would help with seasonal trend predictions or customer behavior analysis? Would be a game-changer for planning inventory! 🤔
It has made developing, training, and deploying my own chatbot/AI assistant very easy. The development platform is easy to setup and use. Do give it a try.
Amazing AI tool and a must-have on your website.
I trained the Kaily on all my FAQs in my hospital website , it seamlessly intrigrataes various data sources to deploy my chatbot. nice options
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What is Kaily?
Our AI Helpdesk is a centralized dashboard to automate, manage, and monitor all your AI-powered customer support conversations.
How does Kaily automate customer support?
We help you create AI agents to resolve queries, route complex cases, and sync with internal tools like your OMS, CRM, or ticketing systems
Can I track customer chats and tickets in real-time with AI Helpdesk?
Yes. The Helpdesk lets you monitor inbox activity, agent responses, and ticket statuses—all in real time.
How do I personalize customer responses from my AI?
You can configure agent behavior using Kaily’s AI Agent Studio and add context using customer profiles and internal notes.
What platforms does the AI Helpdesk integrate with?
It supports native integrations with major CRMs, ecomm platforms, WhatsApp, Slack, Email, and more.
Can human agents take over a chat from AI mid-conversation?
Absolutely. The system supports smooth handovers with full visibility into the conversation timeline.
Is there sentiment analysis and CSAT tracking in AI Helpdesk?
Yes. You can view sentiment trends, feedback scores, and tips to improve your team’s responses.
How do I get started with AI Helpdesk?
You’ll need to sign up on Kaily.ai and set up your AI agent. Once done, you can manage all your incoming messages via our AI Helpdesk tab
