Track and enhance every conversation your AI agents have from a central support hub
Trusted by 100+ global brands
Helpdesk analytics offer insights into ticket statuses and agent availability
Track all past and open threads in one unified section
See key details your AI gathers in chat--orders, forms, images, and docs
Organize all important customer details in one place
Get suggestions to improve message tone
Rewrite messages to add more details
Get AI suggestions for improving grammar
Enhance support without losing quality
2x
First response time
15%
Reduced churn
85%
Routine actions automated
20%
Increase in CSAT scores
2x
Faster ticket resolution
Kaily is SOC 2 Type II and GDPR compliant, ensuring complete data privacy and zero compliance issues for global businesses
Enable secure AI access to your data via MCP connections
All customer data is encrypted and always under your control
Our agents meet compliance standards with audit-ready logs
Hear what our users say.
Real experiences, real impact
Amazing product! Great productivity boost.
I can see this becoming an essential in no time.
Works best with my website. I don't have to sit and answer each customer queries coming in on website .
Love the customising options they have given. I trained the agent on all my FAQs and it really works!! It can talk like a human.
It has made developing, training, and deploying my own chatbot/AI assistant very easy. The development platform is easy to setup and use. Do give it a try.
Amazing AI tool and a must-have on your website.
The level of hyper-personalization and the AI learning capability certainly set it apart. The fact that it seamlessly integrates with various devices and platforms is a huge plus. The free plan is great for starting out. I can definitely see myself use it more than normal.
Amazing product! Great productivity boost.
I can see this becoming an essential in no time.
Works best with my website. I don't have to sit and answer each customer queries coming in on website .
Love the customising options they have given. I trained the agent on all my FAQs and it really works!! It can talk like a human.
It has made developing, training, and deploying my own chatbot/AI assistant very easy. The development platform is easy to setup and use. Do give it a try.
Amazing AI tool and a must-have on your website.
The level of hyper-personalization and the AI learning capability certainly set it apart. The fact that it seamlessly integrates with various devices and platforms is a huge plus. The free plan is great for starting out. I can definitely see myself use it more than normal.
Amazing product! Great productivity boost.
I can see this becoming an essential in no time.
Works best with my website. I don't have to sit and answer each customer queries coming in on website .
Love the customising options they have given. I trained the agent on all my FAQs and it really works!! It can talk like a human.
It has made developing, training, and deploying my own chatbot/AI assistant very easy. The development platform is easy to setup and use. Do give it a try.
Amazing AI tool and a must-have on your website.
The level of hyper-personalization and the AI learning capability certainly set it apart. The fact that it seamlessly integrates with various devices and platforms is a huge plus. The free plan is great for starting out. I can definitely see myself use it more than normal.
Amazing product! Great productivity boost.
I can see this becoming an essential in no time.
Works best with my website. I don't have to sit and answer each customer queries coming in on website .
Love the customising options they have given. I trained the agent on all my FAQs and it really works!! It can talk like a human.
It has made developing, training, and deploying my own chatbot/AI assistant very easy. The development platform is easy to setup and use. Do give it a try.
Amazing AI tool and a must-have on your website.
The level of hyper-personalization and the AI learning capability certainly set it apart. The fact that it seamlessly integrates with various devices and platforms is a huge plus. The free plan is great for starting out. I can definitely see myself use it more than normal.
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What is Kaily?
Our AI Helpdesk is a centralized dashboard to automate, manage, and monitor all your AI-powered customer support conversations.
How does Kaily automate customer support?
We help you create AI agents to resolve queries, route complex cases, and sync with internal tools like your OMS, CRM, or ticketing systems
Can I track customer chats and tickets in real-time with AI Helpdesk?
Yes. The Helpdesk lets you monitor inbox activity, agent responses, and ticket statuses—all in real time.
How do I personalize customer responses from my AI?
You can configure agent behavior using Kaily’s AI Agent Studio and add context using customer profiles and internal notes.
What platforms does the AI Helpdesk integrate with?
It supports native integrations with major CRMs, ecomm platforms, WhatsApp, Slack, Email, and more.
Can human agents take over a chat from AI mid-conversation?
Absolutely. The system supports smooth handovers with full visibility into the conversation timeline.
Is there sentiment analysis and CSAT tracking in AI Helpdesk?
Yes. You can view sentiment trends, feedback scores, and tips to improve your team’s responses.
How do I get started with AI Helpdesk?
You’ll need to sign up on Kaily.ai and set up your AI agent. Once done, you can manage all your incoming messages via our AI Helpdesk tab
