Provide round-the-clock call support with conversational AI agents

An AI voice agent is a conversational system that can speak with users over calls, understand intent, and perform tasks using natural language processing.

They use speech recognition and AI to understand user queries and respond naturally—automating support workflows without human intervention.

AI voice agents are best for enhancing, not fully replacing, the support experience. They can be used to automate a lot of tasks usually handled by a call center like booking appointments, solving support requests, collecting feedback, guiding callers, etc.

Benefits include 24/7 availability, instant query resolution, reduced costs, consistent tone, and faster call handling. AI voice agents can be used to automatically book appointments and perform a multitude of other tasks related to user support, user/student guidance and routine query handling.

Yes, most AI voice agents like ones built on Kaily offer integrations with CRMs, helpdesks, and internal tools to pull data and personalize responses during calls.

Yes. AI voice agents are scalable and can handle thousands of concurrent conversations, ensuring no customer is left waiting.

Accuracy depends on the AI model and training data, but top-tier agents achieve high intent recognition and natural sounding responses.

Kaily can be used by businesses from many industries like ecommerce, healthcare, banking, telecom, and logistics—where repetitive, high-volume support is needed.