March 31, 2026

New Feature

Introducing Kaily Chat SDK:

Build fully custom AI chat experiences with complete control. The Kaily Chat SDK is now open, giving developers the flexibility to design, customize, and scale chat interfaces beyond predefined widgets.

Here’s how it works:

• Install the SDK via npm and start building instantly
• Create fully custom chat UIs tailored to your product
• Extend or customize the existing Kaily chat widget
• Manage conversations, users, and context seamlessly
• Integrate tools and workflows for dynamic interactions

NPM link : https://www.npmjs.com/package/@kaily-ai/chat-sdk

‍Key capabilities:

• Install the SDK via npm and start building instantly
• Create fully custom chat UIs tailored to your product
• Extend or customize the existing Kaily chat widget
• Manage conversations, users, and context seamlessly
• Integrate tools and workflows for dynamic interactions
  ‍

The result:
From simple chat widgets to fully branded AI experiences, developers can now build and control every aspect of their AI interface.

Smarter Knowledge Retrieval with Topic-Based RAG:

We’ve upgraded how your AI Agent uses knowledge - making it more accurate, more relevant, and less likely to hallucinate.

Here’s how it works:

• Create topic-based Knowledge Folders (e.g. Product Docs, FAQs, Policies)
• Each folder acts as a separate knowledge source for the AI
• Define when the agent should use each folder
• Select an embedding model based on your use case
• Ensure queries are routed to the most relevant information

Key capabilities:

• Organized, topic-based knowledge management
• Smarter tool selection for precise information retrieval
• Multiple embedding options for speed vs accuracy
• Reduced irrelevant results and hallucinations
• Better control over how knowledge is used

The result:
More accurate, context-aware responses powered by the right data source at the right time.