January 31, 2026

Agent Memory is Here for Conversations That Remember:

This changes everything. Your AI agents can now remember users across conversations, making every interaction feel personal, intelligent, and truly helpful.

No more starting from scratch. No more repeating information. Just natural, continuous conversations that get smarter over time.

What Agent Memory does:

• Remembers important details like names, preferences, past conversations, and more
• Maintains context across multiple sessions so users never have to repeat themselves
• Delivers personalised responses based on what it already knows
• Creates experiences that feel less like a bot, more like talking to someone who knows you

You stay in complete control: Manage everything directly from the Inbox. View all stored memories, delete outdated ones, or clear everything with a single click. Full transparency, full control.

Why this matters: Agent Memory transforms your AI from a simple question-answering tool into an intelligent assistant that builds real relationships with your users.

Ready to experience it?
Agent Memory is live now. Start creating more meaningful conversations today
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Secure User Authentication for Kaily Web Widget (Token-Based):

Keep your AI conversations safe and private. The Kaily Web Widget now supports token-based authentication, so only verified users can access personalized experiences.

• Secure user sessions with JWT-based authentication
• Ensure only authorized users can chat with your AI agent
• Protect sensitive conversations without disrupting the user experience

Result:
Better security with the same smooth interaction your users expect.

Latest AI Models Integrated:

Kaily now supports the newest generation of AI models, delivering smarter, faster, and more accurate conversations.

• New models available: GPT-5.2, Claude 4.5 Sonnet, and Claude 4.5 Opus
• Better understanding of context and nuance in conversations
• Handle complex, multi-step questions with ease
• Deliver sharper responses across all your channels

The result:
More intelligent AI experiences for your users, right out of the box.

Agent Requested Filter:

The new "Agent Requested" filter in your Inbox shows you every conversation where someone asked to speak with a human.

• Spot urgent requests the moment they come in
• Stop scrolling through conversations to find handoff requests
• Speed up the transition from AI to human support
• Keep your response times on track

The result:
Faster handoffs, happier customers, and no requests falling through the cracks.